Mastering Customer Discovery: Insights and Experiments for Building Lasting Connections
In today's memo, Jerry discusses the critical process of customer discovery, emphasizing the importance of running experiments to gather meaningful data and feedback. He highlights the need to serve genuine consumer pain points, especially in capturing valuable moments, and underscores that startups are essentially experiments aimed at aligning with stakeholders' needs. By staying visible, consistent, and responsive to users' needs, Jerry believes their platform can foster meaningful connections and effectively serve a wide demographic.